FAQ
FREQUENTLY ASKED QUESTIONS
Here are some of the most common questions about our products, shipping, and support.
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π¦ Do you ship worldwide?
Yes, we ship worldwide.
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π How long does shipping take?
Orders are processed within 1β3 business days.
Estimated delivery time:
β’ United States: 7β12 business days Β
β’ International: 7β21 business days Β
Delivery times may vary depending on your location and customs processing.
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π¦ Will I receive a tracking number?
Yes. All orders include tracking.
You will receive your tracking details via email within 1β3 business days after your order has been shipped.
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π My tracking hasnβt updated. What should I do?
Tracking updates may take 2β5 business days to appear.
If your tracking hasnβt updated after that, please contact us at:
support@coccostore.com
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π¬ My package says delivered, but I didnβt receive it
Please check with your local carrier or neighbors first.
If you still need help, contact us and we will assist you.
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π‘οΈ What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
We will review your case and provide a replacement or solution.
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π Do you offer returns or refunds?
We offer a 30-day return policy.
Items must be unused and in original condition to qualify.
Please contact us to request a return.
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β Can I cancel my order?
Orders can be canceled within 24 hours of purchase.
After this period, your order may already be processed or shipped.
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π¦ Why did I receive only part of my order?
Items may be shipped separately from different warehouses.
Please allow additional time for all items to arrive.
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π© How can I contact you?
You can reach us anytime at:
support@coccostore.com
Our support team typically responds within 24β48 business hours.
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Weβre always happy to help.