REFUND POLICY

We have a 30 day return policy which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at support@coccostore.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent without first requesting a return will not be accepted.

You can always contact us for any return questions at support@coccostore.com

Damage and problems
Please inspect your order upon receipt and contact us within 48 hours of delivery if the item is defective, damaged, or the wrong item is received, so that we can assess the problem and correct it. In cases where the product arrives damaged or defective, we may issue a full refund or replacement without requiring a return.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishables (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund was approved. If approved, you will be automatically refunded to your original payment method.