REFUND POLICY

🔄 RETURNS

🛡️ 30-Day Risk-Free Guarantee

Shop with confidence. If you're not completely satisfied, we’ll help you find a solution.

🔄 Easy Returns

You can request a return within 30 days of receiving your order.

📦 Return Conditions

To qualify for a return:

  • Item must be unused and in original condition

  • Must include original packaging

  • Proof of purchase is required

💸 Money-Back Guarantee

Once your return is received and inspected:

  • Refunds are issued to your original payment method

  • Processing time: 5–10 business days

🚚 Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a tracked shipping method

  • We are not responsible for lost returns without tracking

🔄 Exchanges

We replace items only if they are:

  • Defective

  • Damaged

Contact us within 48 hours of delivery if your item arrives damaged.

🚫 Non-Returnable Items

  • Personalized items

  • Final sale items

  • Gift cards

📍 Shipping Responsibility

Customers are responsible for entering the correct shipping address.
We are not responsible for orders delivered to incorrect addresses.

📦 Lost or Delayed Orders

If your order is significantly delayed or lost, contact us.
We will review your case and provide a solution (replacement or refund if applicable).

📩 Support

Need help? Contact us anytime:
support@coccostore.com

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