Shipping

We process all orders within 1–3 business days (Monday to Saturday).
Orders are not processed or shipped on Sundays or holidays.

Estimated delivery time: 7–12 business days, depending on your location.

We ship worldwide.

Orders may be fulfilled from different warehouses based on product availability.
As a result, your items may arrive in separate packages.

All orders include a tracking number.

You will receive tracking details via email within 1–3 business days after your order has been shipped.

Please allow 2–5 business days for tracking information to update.

If your order is significantly delayed, lost, or arrives damaged, please contact us.

We will review your case and provide a solution, which may include a replacement or refund (if applicable).

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

Delivery times are estimates and may vary due to factors beyond our control, including:

We are not responsible for delays caused by shipping carriers or customs.

If multiple items are ordered, they may be shipped separately to ensure faster delivery.

Please allow additional time for all items to arrive.

If delivery is attempted and you are unavailable, please contact your local carrier.

They may:

If a package is returned due to:

You may be responsible for additional shipping fees to reship the order.

If your tracking status shows "Delivered" but you have not received your order:

We are not responsible for lost or stolen packages marked as delivered.

Depending on your country, your order may be subject to import duties, taxes, or customs fees.

These charges are determined by your local customs authority and are the responsibility of the customer.

We are not responsible for delays caused by customs.

For any questions about your order, please contact us at:
support@coccostore.com